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How Your Help Desk Can Transform Device Lifecycle Management

37 minutes

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About this webinar

To say that Dr. Adam Phyall, Ed.D knows a thing or two about device management in schools would be an understatement. We’re thrilled to partner with Dr. Phyall for an incredible learning opportunity – complete with a Q&A session!

While help desk systems might seem entirely separate from device lifecycle management, a high-quality help desk can make a big difference in a technician’s day. Watch this webinar for a conversation with Dr. Adam Phyall, Ed.D, Director of Technology and Media Services at Newton County Schools, and renowned expert in his field, on how to best manage the lifecycle of your assets with a help desk system.

We’ll cover:

  • Tips and tricks for setting up routing rules and permissions
  • How to ensure technicians are set up for success
  • Measuring team success with analytics

You’ll leave this webinar with tips you can start using right away and feeling inspired to start this new school year.

About the Speaker: Adam A. Phyall, Ed. D

Adam Phyall is a former high school science teacher and currently serves as the Director of Technology and Media Services for Newton County School System in Covington, GA. Since Adam got his first laptop in college, he has been hooked on the amazing things that technology can do. Very early in his teaching career, Adam began having students create videos and podcasts to explain advanced science concepts. Once Adam saw the impact that technology had on learning in his classroom, he began to share his activities and strategies with his peers. This led to Dr. Phyall working as a Building Instructional Technology Leader, later as a Technology Facilitator, and now serving as a Director of Technology & Media Services.

Throughout his professional career, Dr. Phyall worked extensively with Title I and Urban schools to improve technology integration with economically disadvantaged students. He has planned and developed Mobile Learning plans for school districts in Georgia and Missouri that have led to 1:1 device initiative

Discover the Frontline Difference

Frontline Education is a leading provider of school administration software, dedicated to helping K-12 leaders achieve their district’s goals. Our solutions empower administrators to manage critical areas like finance, HR, special education, and student health efficiently. Trusted by over 10,000 school district clients, Frontline delivers the insights and tools needed to save time, improve compliance, and support school leaders to drive positive outcomes.

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Asset Management & Help Desk Software for Schools

Frontline Inventory & Help Desk Management helps you manage the entire lifecycle of your district’s assets with confidence, and quickly respond to help desk tickets to ensure teachers, staff, and students stay focused on what matters most — teaching and learning.

  • Manage and track assets and streamline your 1:1 distribution to staff and students
  • Take the stress out of budget planning and reporting on federally funded assets
  • Easily identify and report on details of individual assets including change status, funding, and purchase information
  • Integrate with SIS, HRMS, SSO, MDM, Help Desk, and more for greater visibility into real-time asset information
  • Customize ticket templates, problem types, and priority levels
  • Require fields or attachments in a ticket to ensure your technicians have the information needed for quick resolution

 

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