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Help Desk Software for Schools

With Frontline’s Help Desk Management, your teachers, staff, and students will have access to hassle-free, custom ticket templates, and you’ll be able to quickly respond. That way, everyone stays focused on what matters most: teaching and learning.

 

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Get visibility into what matters most.

Unlock Greater Visibility into District Assets

Frontline Help Desk integrates with Asset Management, so you can easily manage the entire lifecycle of every district asset. Easily view details of every asset including who it is currently issued to, serial number, as well as a complete ticket history.

Create Custom Ticket Templates and Routing Rules

Meet the unique needs of your district with customizable problem types and sub-types and ticket fields. Create routing rules to ensure the best team workflows.

Empower Your Employees with Knowledge

Ensure that employees have access to the information they need when they need it. With the ability to write and develop a knowledge base for your users to quickly resolve many of their questions.

Derive Important Insights

Monitor your district’s assets and identify performance improvement areas. Use customizable reports to get insight into department performance, team workflows, and key trends, enabling confident, data-driven decisions that save resources and prioritize student success.

 

Why choose an integrated help desk and asset management system?

Integrating your help desk with Asset Management lets techs focus on resolving tickets, not managing them. Frontline’s Help Desk software automatically pulls details like location, assignment, and make/model right onto the ticket, providing a full view of asset health and each device lifecycle.

Inventory & Help Desk Management Mobile App

Manage inventory on the go! With a mobile app that integrates Frontline’s Asset Management and Help Desk systems, you can scan and track assets, create and manage Help Desk tickets, and customize dashboards to show the data most relevant to you. Give your team the flexibility and freedom to work from anywhere.

Frequently Asked Questions

How will a help desk system save my district money?

How can students and staff submit a help desk ticket?

How can a help desk system support data security?

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